We are currently seeking a proactive individual to join our clients team as a Customer Service Representative. As a key member of their customer support team, you will handle inbound and outbound customer communications to ensure a positive customer experience. You will be responsible for addressing customer inquiries, processing orders, and resolving issues in a timely and efficient manner.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Resolve customer issues and complaints with a high level of empathy and patience.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure timely resolution of customer issues.
• Follow up with customers to ensure their satisfaction with products and services.
• Provide feedback to management on recurring customer issues and suggestions for improvement.
• Adhere to all company policies and procedures, including health and safety practices.

Qualifications

• High school diploma or equivalent; a college degree is a plus.
• Previous experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient with computers and customer service software.
• Experience with SAP.
• Ability to work independently as well as part of a team.
• Excellent organizational and time management skills.
• Flexibility to work various shifts, including evenings and weekends, as needed.

Core Values

Our client prioritizes personal ownership and accountability in their work. They value respect, actively listening to and engaging with diverse perspectives. They strive for excellence, constantly challenging the status quo and pursuing innovative ideas. Agility is key, as they embrace change and swiftly incorporate feedback to improve their performance. Join their team and contribute to the efficient and compliant production of high-quality customer service!

About Trevor Frances

Trevor Frances is a specialized talent solutions firm dedicated to connecting skilled professionals with opportunities across various industries. We offer permanent positions with leading companies.